FAQ + How to use

How to Use Herbal Products




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FAQ + How to Use


❗️Please do not use our products if you are allergic to any ingredients in our products. Please do a small patch test and use a smaller amount before using larger amounts. Do not use if you have an overly sensitive scalp or skin problems.Our products are not intended to treat, cure, or prevent any disease or condition. No results are promised or guaranteed. No liability is taken by Queensanity®️

Shipping~Returns~Exchanges~Cancel Orders

Processing time for orders is 3 to 5 business days. Please note that this does not include shipping time, which typically ranges from 2 to 4 days, resulting in an estimated delivery time of 7 to 10 days.

We offer the option to add Signature Confirmation to any order for an additional $3.40 to ensure secure delivery.

Please be aware that we do not provide cancellations, refunds, returns, or exchanges. All sales are final, including any mishaps with USPS/UPS deliveries. For added security, we strongly recommend adding Signature Confirmation during checkout to guarantee delivery upon signature confirmation.

In the event that your delivery confirmation indicates that your package was delivered to the address on file but is missing, we regret to inform you that we do not offer refunds or replacement orders. Customers will need to file a claim directly with the carrier.

Cancellation Policy Update: Effective immediately, there will be a revision to our cancellation policy. A 4%-10% cancellation fee based on your total balance will be applied. This adjustment is necessary due to non-refundable credit card fees, transaction fees, and bank charges associated with canceled orders. We kindly ask that you only place an order if you are certain about purchasing the product, as this policy applies to all customers, both new and existing, without exceptions. Thank you for your understanding and cooperation.

What is Chebe Powder?

Chebe Powder, pronounced "Shea Bay," is a natural haircare ingredient that has been used for generations by women in Chad, Africa, to promote hair growth and strengthen their hair. It is derived from the Croton zambesicus plant, which is native to Africa. Chebe powder is known for its ability to elongate hair strands and provide healing properties to the scalp, contributing to long-term healthy hair.

Women in Chad traditionally use Chebe powder as part of their haircare routine, often mixing it with other natural ingredients such as oils or water to create a paste. This paste is then applied to the hair and scalp, focusing on nourishing the hair strands and promoting overall hair health.

Chebe powder is believed to have moisturizing, conditioning, and strengthening properties that can benefit various hair types and textures. It is often sought after by individuals looking for natural solutions to enhance hair growth and maintain healthy hair.

It's essential to note that while Chebe powder has gained popularity for its haircare benefits, individual results may vary, and it's important to research and understand how to use it properly to achieve the desired results for your hair.

Are all of Queensanity®️ Products Natural?

Absolutely! Our entire product line is crafted using Organic/Natural Herbs and Organic Cold Pressed Oils. Our hair vitamins are all either Natural or Vegan, ensuring:

  • No Chemicals
  • No Artificial Fragrances

For any significant hair concerns such as Alopecia, hair loss, itchy scalp, overly sensitive scalp, severe dry scalp, or any skin-related issues, we strongly advise consulting with a professional doctor before using our products. Your health and well-being are our top priorities..

Booster Hair Growth Tips

Genetics are the primary determinant of hair growth.

Here are some straightforward tips to assist you on your journey to healthy hair growth:

  1. Regular Trims: Trim your ends every 8-12 weeks without fail. Uneven or damaged ends can lead to significant hair loss. Trimming helps maintain length and promotes healthy growth.
  2. Hydration and Nutrition: Drink plenty of water and consume a diet rich in green, healthy foods. Good hair growth begins with a healthy body. Avoid smoking as it can impede blood flow and hinder hair growth.
  3. Scalp Care: Keep your scalp clean and hydrated. When washing your hair, be gentle yet thorough with your scalp cleansing. Always use a conditioner and leave it on for at least 10-20 minutes if possible. Moisturize your scalp daily and consider using a refreshing mist spray like our Rosemary Hair Spray Set.
  4. Hot Oil Treatments: Incorporate hot oil treatments into your routine. These treatments can significantly improve hydration and moisture levels. Consider a monthly treatment or weekly sessions for optimal results.
  5. Hair Training: Train your hair to promote its natural health. Avoid excessive use of flatirons or chemical treatments, as they can alter your hair's texture and curl pattern. Embrace your natural hair pattern and minimize heat exposure for healthier, rejuvenated strands.

What causes hair loss/shedding?

Genetics stands as the predominant factor contributing to hair loss, such as in male pattern baldness. However, other factors can also play a role, including diet, stress, lifestyle, illness, over-processing of hair (e.g., perming or bleaching), hormonal shifts, and environmental damage (e.g., sun exposure).

To help prevent hair loss, consider the following tips:

  1. Regular Trims: Trim your ends every 8-12 weeks to maintain healthy hair.
  2. Hydration and Nutrition: Stay hydrated by drinking plenty of water and incorporating nutritious green foods into your diet, such as through juicing. A healthy body supports healthy hair.
  3. Cleanse and Hydrate: Keep your hair and scalp clean and well-hydrated.
  4. Avoid Harsh Treatments: Steer clear of harsh hair treatments like excessive use of heating tools, bleaching, or tight protective hairstyles (such as ponytails and braids).
  5. Sun Protection: Protect your hair from sun damage by covering it when exposed to the sun for extended periods.
  6. Quit Smoking: Smoking can dehydrate your cells, negatively impacting hair health.
  7. Use Gentle Products: Opt for hydrating, mild, and non-chemical shampoos and conditioners. Consider adding hair growth oils or sprays to your routine for additional hydration and care.

Will Queensanity®️ products make my hair grow faster?

Genetic factors play a crucial role in determining the density, length, color, and texture of your hair.

While we cannot promise accelerated hair growth solely based on genetic factors, our Herbal Infused Products are designed to establish a healthy foundation, particularly for scalp health. Consistent use of these products can promote longevity, healing, and support hair growth over time.

For more information on hair growth boosters and additional tips, please refer to section 2-Hair Growth Booster Tips above.

Are these products Child Safe?

Certainly! Here's a revised version of the information:

Absolutely! Our products are formulated with natural ingredients and are safe for children.

We suggest conducting a patch test with a small amount of product on your child's hair before applying larger amounts. Our products are concentrated, so a little goes a long way. We also recommend using our hair sprays instead of oils for children.

We now advise using our products on children aged 1 and older for safety. However, refrain from applying products directly to the scalp if your child has a sensitive scalp or allergies.

If you've been using our products on younger children and have seen positive results, feel free to continue using them.

Please note that our Kakadu Plum Chebe Hair Loss oil and Rosemary and Mint Scalp Oil contain menthol crystal-infused peppermint essential oils, which can cause a slight tingling sensation on the scalp and may irritate the eyes, nose, and mouth. We recommend using these products on children aged 5 and older, preferably with adult supervision. After use, wash your hands and avoid touching your skin to prevent any discomfort.

Will this work on my ___ hair?

Thanks to the natural ingredients, Queensanity®️ products are suitable for ALL HAIR TYPES AND HAIRSTYLES, including:

  • Natural Hair
  • Dreads/Locs
  • Protective Styles
  • Transitioning Hair
  • Straight Hair
  • Curly Hair
  • Wavy Hair
  • Beard Hair

Feel free to experiment with different ways of using our products to find what works best for your specific hair type. We highly recommend trying hot oil treatments with all of our oils for optimal results and nourishment.

How do I use these products?

For best results, adhere to these recommendations consistently for a minimum of 6 months:

1. Apply the oil or spray to your scalp once daily or every other day, as needed for moisture and hydration. Gently massage it in and leave it on.

2. If the oil or spray feels too heavy for your hair type, use a small amount on your fingertips and gently massage it into your scalp.

3. Combine the oil or spray with your shampoo and conditioner to help hydrate both your scalp and hair shaft. Rinse thoroughly after use.

4. Utilize the oil or spray as a Hot Oil Treatment: Apply it to your hair, leave it in for 20-35 minutes, and cover with a plastic cap. You can use a hooded hair dryer or skip it. Wash and condition your hair thoroughly afterward.

How do I use these Products? Sensitive Scalp?

Here are alternative ways to use the products for individuals with a sensitive scalp:

  1. Use a small amount of oil. Avoid saturating your hair; applying smaller amounts is sufficient.
  2. If you experience discomfort on your scalp, avoid direct application. Instead, apply the oil to your fingertips and run it along the hair shaft for moisturizing benefits.
  3. Enhance your shampoo and conditioner by adding the oil to promote hydration, repair, and healthier hair growth.
  4. Apply the oil every other day or as needed to maintain hair moisture and strengthen hair strands gradually.
  5. Utilize the oil as a hot oil treatment specifically for the hair shaft (not the scalp). Cover with plastic caps and rinse thoroughly after 20 minutes.

By incorporating these methods, the oil can contribute to strengthening the hair, reducing hair loss, minimizing breakage, and ultimately promoting long-term healthier hair.

I have Hair Loss/Alopecia. What should I use?

 I have Heat/Color/Sun damaged hair. What should I use?

Rest assured, heat and color damage can be addressed, although it's not an overnight fix. Heat styling can significantly affect your hair's curl pattern, while coloring can lead to dryness without proper care. Any treatment altering your hair's structure is considered a chemical process, so it's crucial to be cautious.

For optimal results, consider professional hair care services and minimize frequent perming, straightening, or dyeing of your hair.

We recommend our best-selling 2pc Rosemary Hair Spray to restore and strengthen hair follicles and curls. Additionally, our hair booster 4pc sets are highly recommended for comprehensive hair restoration and strength. These products are designed to address damaged hair and promote healthier, stronger strands over time.

Can I use multiple products at once?

Absolutely! Our products are designed to work together harmoniously, allowing you to incorporate them into your hair care routine seamlessly.

Here's an example of how you can use our products together:

  1. Hot Oil Treatment Day:
  2. Hydration Day:

By combining our oils and hair sprays in your routine, you can enjoy the benefits of both treatments for stronger, healthier hair. Feel free to experiment and find the routine that works best for your hair needs.

What hair growth vitamins do you use?

Queensanity®️ incorporates our homemade crystallized organic/vegan crushed hair multivitamins, specifically Vegan Biotin and Organic Vitamin C Powder, into each product. These ingredients are integral to cleansing the hair follicles and promoting healthier hair growth.

Please note that these components cannot be removed due to the bulk production of our products. Their inclusion is essential to ensure the quality and effectiveness of our formulations.

What preservative do you use?

Queensanity®️ utilizes Phenonip or Germall in products that contain water. Please note that these preservatives are essential for maintaining product integrity and safety, especially in bulk production. Therefore, they cannot be removed from our formulations. These preservatives help to prevent microbial growth and ensure the stability of our water-based products, maintaining their quality over time.

Why is the color a little different than my last order?

Since all of our hair and skin care products are natural, variations in color and texture can occur. Natural products are made with herbs and cold-pressed oils. Sometimes, the color or consistency may be slightly different depending on the color of the oils and herbs at the time of production. This is a natural occurrence and does not affect the quality of the products.

Herbs may settle at the bottom of each bottle due to infused powdered herbs. This is normal. Please shake each bottle before using to ensure an even distribution of ingredients. For wholesale purchases, herbs may settle more, and an extra ounce is added to each wholesale bottle to account for this. Customers can filter products using a cheesecloth if they prefer to remove the extra herbs.

Rest assured, these variations are a testament to the natural ingredients used in our products, and they do not compromise the effectiveness or quality of the formulations.

Do you sell Wholesale?

Absolutely! Our wholesale private/white label options are among our top sellers. Please note the following details about our wholesale offerings:

  • Wholesale orders are sold in bulk, and you will be responsible for bottling and labeling the products yourself.
  • We do not offer individually bottled oils or sprays through our wholesale program.
  • We do not provide advice on where to purchase products or ingredients. It's essential to conduct your research and sourcing independently.
  • If a specific product is not listed in our wholesale section, it means we do not sell it in bulk quantities for wholesale purposes.

Feel free to explore our wholesale options and reach out if you have any further questions or inquiries about our wholesale program.

Should I put the products in the refrigerator?

It's important to store our products in a cool environment with a room temperature range of 65°F to 75°F for optimal preservation.

Yes, you can extend the shelf life and freshness of the products by storing them in the refrigerator.

Each product comes with an expiration date indicated on the label. Please do not use the products after the expiration date to ensure effectiveness and safety.

For best results and to support healthy hair growth, we recommend using the products within 6 months from the date of purchase. Regular use within this timeframe helps maintain their quality and benefits.

How can I become a Brand Ambassador/Influencer?

Stay in the loop and be the first to know about our upcoming brand ambassador program launching in 2024!

Sign up for our newsletter to receive exclusive updates, details about the program, and how you can become a part of it.

Don't miss out on this exciting opportunity to join our community of brand ambassadors and influencers. Be informed, stay connected, and be ready to make an impact with us!

Do you ship internationally?

Absolutely, we do offer international shipping for our products. Here's how you can proceed with placing an international order:

  1. Add the desired products to your cart.
  2. Proceed to checkout and enter your current address during the checkout process.
  3. Our system will automatically calculate shipping costs, taxes, and duties based on your shipping address.
  4. Complete the checkout process by providing payment information and confirming your order.

Please note:

  • For large orders, we recommend contacting us first. This allows us to provide you with personalized assistance and potentially offer special shipping arrangements or discounts for bulk orders.
  • International shipping costs, taxes, and duties may vary depending on your location and the size/weight of your order. Our system will provide you with the most accurate information during checkout.

Thank you for considering our products, and we look forward to serving you internationally!